Unable to download WSS logs through CloudSOC CASB Portal

Resolved
Resolved
After 6 hours and 1 minute

This incident has been resolved.

Recovering
After 5 hours and 20 minutes

A fix has been implemented and we are monitoring the results.

We will provide updates as new information becomes available.

Identified
After 3 hours and 28 minutes

We are continuing to work on a fix for this issue.

Identified
After 2 hours and 10 minutes

The issue has been identified and a fix is being implemented.

Investigating

We are currently aware of some customers being unable to retrieve or download logs from Web Security Service (WSS) via the CloudSOC CASB portal. We are currently investigating the issue and will provide further updates as new information is discovered.

Please note that no other Symantec CloudSOC or WSS functionality is affected.

Began at:

Affected components