CloudSOC CASB EU Portal Login Issues with SSO

Resolved
Resolved
After 6 hours and 4 minutes

The previous reported concern has been addressed. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

Recovering
After 5 hours and 38 minutes

The cause of this issue has been addressed and portal access has been restored. We will continue to closely monitor the service and will provide updates as new information becomes available.

Identified
After 3 hours and 53 minutes

We have identified the cause of the errors and are working towards a fix. We will continue to provide further updates as new information becomes available.

Investigating
After 2 hours and 44 minutes

We have made some configuration changes and are working on enabling additional debugging to identify the root cause. Customers on EU infrastructure may continue to experience login issues for CloudSOC Portal or CloudSOC Gateway. This issue is only impacting customers using Single Sign-On (SSO) login method.

We will provide further updates as new information is discovered.

Investigating
After 38 minutes

We continue to identify the underlying cause and are working towards remediation with priority. Customers on EU infrastructure may continue to experience login issues for CloudSOC Portal or CloudSOC Gateway. This issue is only impacting customers using Single Sign-On (SSO) login method.

We will provide further updates as new information is discovered.

Investigating

We are aware customers may be experiencing login errors when attempting to log into the management portal using Single Sign-On (SSO). We are currently investigating these errors and will provide further updates as new information is discovered.

Please note that no other Symantec CloudSOC functionality is affected.

Began at:

Affected components