Resolved
Resolved
After 2 days, 8 hours, and 9 minutes

The underlying cause of this issue has been addressed and full portal access has been restored. This incident is resolved.

Identified
After 2 days, 6 hours, and 23 minutes

The cause of the login issue some customers may experience has been identified. We are working on a fix to address the issue and fully restore access to the EU Portal.

Investigating
After 2 days and 21 minutes

We continue to work towards remediation. A subset of customers may continue to experience login issues. Please note that no other Symantec CloudSOC functionality is affected.

We will provide further updates as new information is discovered.

Investigating
After 17 hours and 24 minutes

We continue to work towards resolving the portal login issue that a subset of customers may experience. No other Symantec CloudSOC functionality is affected.

Investigating
After 58 minutes

We continue to work towards remediation with priority. A subset of customers may continue to experience login issues. Please note that no other Symantec CloudSOC functionality is affected.

We will provide further updates as new information is discovered.

Investigating

We are aware customers may experience login issues when accessing the EU Portal.

We are currently investigating this issue and will provide further updates as new information is discovered.

Began at:

Affected components