CloudSOC CASB Global Portal Issue

Resolved
Resolved
After 4 hours and 6 minutes

The previous reported concern has been addressed. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

Recovering
After 1 hour and 10 minutes

The cause of this issue has been addressed and portal access has been restored. We will continue to closely monitor the service and will provide updates as new information becomes available.

Investigating
After 44 minutes

We continue to work towards remediation with priority. Customers on US infrastructure may continue to experience login issues for CloudSOC Portal.

We will provide further updates as new information is discovered.

Investigating

We are aware customers may be experiencing login errors when attempting to log into the management portal. We are currently investigating these errors and will provide further updates as new information is discovered.

Please note that no other Symantec CloudSOC functionality is affected.

Began at:

Affected components