Resolved

We have identified the root cause of the issue and have implemented a fix. We have monitored the service for stability and this incident shall now be closed.

Identified

Arcot continues to stay engaged and is working on priority to have the impacted internal components of Transaction Manager to be up and functioning as normal. We shall get back to you with the next update by 1230 GMT

Impact - Any test transactions performed might not show the desired outcome at this point.

Investigating

Arcot monitoring has detected certain internal components failures in Secure5 (Transaction Manager) and are facing a problem processing transaction requests in Arcot's UAT environment. Arcot is engaged and is working on priority to resolve the present problem. Please expect an update at 1030 HRS GMT.

Impact - Any test transactions performed might not show the desired outcome at this point.

Began at:

Affected components
  • Arcot
    • User Acceptance Testing
      • Secure5