May 2025

Complete Ended: 23:00 UTC - 28 May 2025

[Emergency]Infrastructure Maintenance (Multiple Products) May 28, 2025

Broadcom will be performing an emergency update on May 28, 2025, starting at 21:00 UTC, for a duration of 2 hours. Impact There is no expected customer impa...

Complete Ended: 17:00 UTC - 28 May 2025

Web Isolation/Cloud SWG: Document Isolation Service Update May 28, 2025

Broadcom will perform maintenance on the Document Isolation service, which is used to safely view documents remotely. The maintenance is part of our continuo...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 00:00 UTC - 28 May 2025

Cloud SWG: Dedicated IP Service Maintenance May 27, 2025

Broadcom will perform maintenance to the Cloud SWG Dedicated IP service for the Dover, England (GGBDO) and London, England (GGBLO) POPs on May 27, 2025, star...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa

Complete Ended: 23:00 UTC - 27 May 2025

Cloud SWG: CASB Gatelets and DLP Cloud Detection Service Maintenance (Multiple POPs) May 27, 2025

Broadcom will perform maintenance on the following Cloud SWG POPs on May 27, 2025, starting at 18:00 UTC, for a duration of 5 hours: Abu Dhabi, UAE (GAEAD) A...

Complete Ended: 17:00 UTC - 25 May 2025

Cloud SWG: High-Risk Isolation Service Update May 25, 2025

Broadcom will perform maintenance on the High-Risk Isolation (HRI) service to improve stability and continue to optimize the service. Timing The maintenance ...

Complete Ended: 17:00 UTC - 25 May 2025

Web Isolation/Cloud SWG: Document Isolation Service Update May 25, 2025

Broadcom will perform maintenance on the Document Isolation service, which is used to safely view documents remotely. The maintenance is part of our continuo...

Complete Ended: 23:59 UTC - 24 May 2025

Cloud SWG: Shanghai, China (ACNSH) POP Maintenance May 23 - 24, 2025

Broadcom will perform general maintenance to the Cloud SWG service in Shanghai, China (ACNSH) POP. During this maintenance event all services will remain ope...

Resolved Ended: 10:38 UTC - 24 May 2025

Cloud SWG: Beijing, China (ACNBJ) and Shanghai, China (ACNSH) POPs Routing Issue

We are currently investigating an issue with Cloud SWG. Starting May 23, 2025 at 05:52 UTC, clients using explicit proxy or proxies using proxy forwarding to...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East

Complete Ended: 23:59 UTC - 23 May 2025

Cloud SWG Announcement: Policy-Based Routing service Maintenance May 20 - May 23, 2025

Broadcom will perform maintenance to the Cloud SWG Policy-Based Routing (PBR) service for the POP(s) listed below. During this maintenance event, PBR will re...

Complete Ended: 23:59 UTC - 22 May 2025

Cloud SWG: Beijing, China (ACNBJ) and Shanghai, China (ACNSH) POPs Maintenance May 21 - 22, 2025

Broadcom will perform general maintenance to the Cloud SWG service in Beijing, China (ACNBJ) and Shanghai, China (ACNSH) POPs. During this maintenance event ...

Complete Ended: 12:01 UTC - 22 May 2025

[Cancelled] Web Isolation/Cloud SWG: Document Isolation Service Update May 22, 2025

Broadcom will perform maintenance on the Document Isolation service, which is used to safely view documents remotely. The maintenance is part of our continuo...

Complete Ended: 23:59 UTC - 21 May 2025

[Rescheduled]Cloud SWG: General Product Maintenance Mumbai, India (GINMU) POP May 21, 2025

Broadcom will perform general maintenance to the Cloud SWG POP in Mumbai, India (GINMU) on May 22, 2025 between 18:00 and 06:00 local POP time. Impact During...

Complete Ended: 17:00 UTC - 21 May 2025

Web Isolation/Cloud SWG: Document Isolation Service Update May 21, 2025

Broadcom will perform maintenance on the Document Isolation service, which is used to safely view documents remotely. The maintenance is part of our continuo...

Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Global Services

Resolved Ended: 09:37 UTC - 21 May 2025

Cloud SWG: CASB Gatelets Degraded Performance

On May 20, 2025 between 06:45 to 07:38 UTC, Cloud SWG customers sending traffic through the CASB Gatelets service and routed through the below POPs may have ...

Point of Presence (POP) - Europe And The Middle East Global Services

Resolved Ended: 09:37 UTC - 21 May 2025

Cloud SWG: CASB Gatelets Degraded Performance - EMEA Region

We are currently investigating an issue with Cloud SWG. Customers sending traffic through the CASB Gatelets service in EMEA and routing through the below POP...

Complete Ended: 17:00 UTC - 20 May 2025

Web Isolation/Cloud SWG: Document Isolation Service Update May 20, 2025

Broadcom will perform maintenance on the Document Isolation service, which is used to safely view documents remotely. The maintenance is part of our continuo...

Complete Ended: 12:30 UTC - 20 May 2025

[Rescheduled]Infrastructure Maintenance (Multiple Products) May 20, 2025

Broadcom will be performing a monthly update on May 20, 2025, starting at 14:00 UTC for a duration of 8 hours. Impact As part of the hostnames consolidation ...

Complete Ended: 17:00 UTC - 18 May 2025

Web Isolation/Cloud SWG: Document Isolation Service Update May 18, 2025

Broadcom will perform maintenance on the Document Isolation service, which is used to safely view documents remotely. The maintenance is part of our continuo...

Complete Ended: 17:00 UTC - 18 May 2025

Cloud SWG: High-Risk Isolation Service Update May 18, 2025

Broadcom will perform maintenance on the High-Risk Isolation (HRI) service to improve stability and continue to optimize the service. Timing The maintenance ...

Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa Global Services

Resolved Ended: 04:01 UTC - 17 May 2025

Cloud SWG: CASB Gatelets Degraded Performance

We are currently investigating an issue with Cloud SWG. Customers sending traffic through the CASB Gatelets service in EMEA may experience degraded performan...

Complete Ended: 03:00 UTC - 17 May 2025

Cloud SWG: CASB Gatelets and DLP Cloud Detection Service Maintenance (Multiple POPs) May 16, 2025

Broadcom will perform maintenance on the following Cloud SWG sites on May 16, 2025 starting at 22:00 UTC for a duration of 5 hours: Columbia (GUSCO1) Portl...

Complete Ended: 08:30 UTC - 16 May 2025

Infrastructure Maintenance (Multiple Products) May 16, 2025

Broadcom will be performing infrastructure maintenance on May 16, 2025, starting at 04:30 UTC, for a duration of 4 hours. Impact There is no expected custome...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa

Complete Ended: 23:59 UTC - 15 May 2025

Cloud SWG: General Product Maintenance May 12 - 15, 2025

Broadcom will perform general maintenance to the Cloud SWG Service. During this maintenance event all services will remain operational and available. Timing ...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa

Complete Ended: 23:00 UTC - 15 May 2025

Cloud SWG: CASB Gatelets and DLP Cloud Detection Service Maintenance (Multiple POPs) May 15, 2025

Broadcom will perform maintenance on the following Cloud SWG sites on May 15, 2025 starting at 18:00 UTC, for a duration of 5 hours: Mumbai (GINMU1) Riyadh (...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa

Complete Ended: 08:00 UTC - 15 May 2025

Cloud SWG: CAS Service Maintenance May 09 - 15, 2025

Broadcom will perform general maintenance to the Cloud SWG Service. During this maintenance event all services will remain operational and available. Timing ...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Africa

Complete Ended: 02:00 UTC - 15 May 2025

Cloud SWG: CASB Gatelets and DLP Cloud Detection Service Maintenance (Multiple POPs) May 14, 2025

Broadcom will perform maintenance on the following Cloud SWG sites on May 14, 2025 starting at 21:00 UTC, for a duration of 5 hours: Singapore (GSGRS11) Kual...

Point of Presence (POP) - Europe And The Middle East

Resolved Ended: 00:17 UTC - 15 May 2025

Cloud SWG: London, England (GGBLO) POP Unavailable

On May 14, 2025, between 3:40 UTC and 4:30 UTC, during the ongoing maintenance window (https://status.broadcom.com/services/cloud-secure-web-gateway/notices/...

Point of Presence (POP) - Europe And The Middle East

Resolved Ended: 00:16 UTC - 15 May 2025

Cloud SWG: Dover, England (GGBDO) POP Unavailable

On May 14, 2025, between 5:00 UTC and 5:20 UTC, the Dover, England (GGBDO) POP was unavailable for customers using all connection methods. The issue stands r...

Complete Ended: 01:00 UTC - 14 May 2025

Cloud SWG: Reporting Infrastructure Maintenance (US Region) May 13, 2025

Broadcom will perform general maintenance on the Cloud SWG reporting infrastructure (US region) to improve stability and continue to optimize the service. Th...

Complete Ended: 22:00 UTC - 13 May 2025

Cloud SWG: Reporting Infrastructure Maintenance (EU Region) May 13, 2025

Broadcom will perform general maintenance on the Cloud SWG reporting infrastructure (EU region) to improve stability and continue to optimize the service. Th...

Resolved Ended: 09:45 UTC - 13 May 2025

Cloud SWG: Los Angeles, California (GUSLA) POP Degraded Performance

Customer connections using all access methods and connecting to the Los Angeles, California (GUSLA) POP may experience latency / decreased performance from t...

Complete Ended: 17:00 UTC - 11 May 2025

Web Isolation/Cloud SWG: Document Isolation Service Update May 11, 2025

Broadcom will perform maintenance on the Document Isolation service, which is used to safely view documents remotely. The maintenance is part of our continuo...

Complete Ended: 17:00 UTC - 11 May 2025

Cloud SWG: High-Risk Isolation Service Update May 11, 2025

Broadcom will perform maintenance on the High-Risk Isolation (HRI) service to improve stability and continue to optimize the service. Timing The maintenance ...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East

Complete Ended: 23:59 UTC - 9 May 2025

Cloud SWG: General Product Maintenance May 07 - 09, 2025

Broadcom will perform general maintenance to the Cloud SWG POP in Buenos Aires, Argentina (GARBA), Hong Kong (GCNHK), Amsterdam, the Netherlands (GNLAM), and...

Complete Ended: 03:00 UTC - 9 May 2025

Cloud SWG: Dedicated IP Service Maintenance May 08, 2025

Broadcom will perform maintenance to the Cloud SWG Dedicated IP service for Des Moines, Iowa (GUSDM) and Columbia, South Carolina (GUSCO) POPs on May 08, 202...

Point of Presence (POP) - Americas Portal & Reporting Global Services

Complete Ended: 23:59 UTC - 8 May 2025

Cloud SWG: General Infrastructure Maintenance (NAM Region) May 05 - 08, 2025

Broadcom will perform general maintenance on the Cloud SWG infrastructure (NAM region) from May 05, 2025, with a completion date of May 08, 2025. All mainten...

Complete Ended: 23:59 UTC - 7 May 2025

Cloud SWG Maintenance (FedRAMP Infrastructure) May 05 - 07, 2025

Broadcom will perform Cloud SWG Maintenance for FedRAMP Infrastructure on May 05 2025, starting at 00:00 UTC, and completing on May 07, 2025 at 23:59 UTC. Al...

FedRAMP

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa

Complete Ended: 05:00 UTC - 7 May 2025

[Rescheduled]Cloud SWG: Self-Managed Certificate (SMC) Service Maintenance May 07, 2025

Broadcom will perform maintenance on the Cloud SWG Service on May 06, 2025, starting at 02:00 UTC, for a duration of 3 hours. Impact Users may experience Sel...

Portal & Reporting Global Services

Complete Ended: 05:00 UTC - 7 May 2025

[Rescheduled]Cloud SWG: System for Cross-domain Identity Management (SCIM) Maintenance May 07, 2025

Broadcom is performing maintenance on System for Cross-domain Identity Management (SCIM) on May 06, 2025, starting at 02:00 UTC, for a duration of 3 hours. I...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa Global Services

Complete Ended: 05:00 UTC - 7 May 2025

[Rescheduled]Cloud SWG: Location Status Monitoring Infrastructure Maintenance May 07, 2025

Broadcom will perform maintenance on the Location Service Monitoring infrastructure on May 06, 2025, starting at 02:00 UTC, for a duration of 3 hours. Impact...

Complete Ended: 01:00 UTC - 7 May 2025

Cloud SWG: Policy-Based Routing Service Emergency Maintenance May 07, 2025

Broadcom will perform an emergency maintenance to the Cloud SWG Policy-Based Routing (PBR) service for the site/s listed below. The maintenance will start on...

Resolved Ended: 23:04 UTC - 6 May 2025

Cloud Portal Login Errors: Multiple Products

We are currently investigating an issue with CloudSOC CASB. Customers in the EU and US using Broadcom login may experience errors logging into the portal. O...

Complete Ended: 20:00 UTC - 6 May 2025

Cloud SWG: Service Maintenance May 06, 2025

Broadcom will perform maintenance on the Cloud SWG Service on May 6, 2025 from 18:00 UTC to 20:00 UTC on the following Cloud SWG sites: Hong Kong (GCNHK) Im...

Complete Ended: 18:00 UTC - 6 May 2025

Cloud SWG: Reporting Infrastructure Maintenance (APAC Region) May 06, 2025

Broadcom will perform general maintenance on the Cloud SWG reporting infrastructure (APAC region) to improve stability and continue to optimize the service. ...

Complete Ended: 17:00 UTC - 6 May 2025

[Rescheduled] Web Isolation/Cloud SWG: Document Isolation Service Update May 6, 2025

Broadcom will perform maintenance on the Document Isolation service, which is used to safely view documents remotely. The maintenance is part of our continuo...

Complete Ended: 01:00 UTC - 6 May 2025

Cloud SWG: CASB Gatelets and DLP Cloud Detection Service Maintenance (Multiple Americas POPs) May 05, 2025

Broadcom will perform maintenance on the following Cloud SWG POPs on May 05, 2025, starting at 21:00 UTC, for a duration of 4 hours: Columbia, South Carolina...

Complete Ended: 17:30 UTC - 5 May 2025

Cloud SWG: WSS Agent Release Announcement

Broadcom is proud to announce the immediate availability of WSS Agent 9.8.2. To download this version, sign into the Cloud SWG portal and navigate to Connec...

Complete Ended: 17:00 UTC - 4 May 2025

Cloud SWG: High-Risk Isolation Service Update May 4, 2025

Broadcom will perform maintenance on the High-Risk Isolation (HRI) service to improve stability and continue to optimize the service. Timing The maintenance ...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East

Complete Ended: 23:59 UTC - 2 May 2025

Cloud SWG Announcement: Policy-Based Routing Service Maintenance April 29, 2025 - May 02, 2025

Broadcom will perform maintenance to the Cloud SWG Policy-Based Routing (PBR) service for the POPs listed below. During this maintenance event, PBR will rema...

Portal & Reporting Global Services

Complete Ended: 20:00 UTC - 2 May 2025

Cloud SWG: Control Services Maintenance May 02, 2025

Broadcom will perform Control Services Maintenance on May 02, 2025, at 16:00 UTC, for a duration of 4 hours. Impact During this maintenance event all service...

Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa Portal & Reporting Global Services

Complete Ended: 23:59 UTC - 1 May 2025

Cloud SWG: General Infrastructure Maintenance (EMEA Region) April 28, 2025 - May 01, 2025

Broadcom will perform general maintenance on the Cloud SWG infrastructure (EMEA region) from April 28, 2025, with a completion date of May 01, 2025. All main...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa

Complete Ended: 23:59 UTC - 1 May 2025

[Rescheduled]Cloud SWG: General Product Maintenance April 28 - May 01, 2025

Broadcom will perform general maintenance to the Cloud SWG Service. During this maintenance event all services will remain operational and available. Timing ...

Complete Ended: 21:00 UTC - 1 May 2025

Cloud SWG: CASB Gatelets and DLP Cloud Detection Service Maintenance (Multiple APAC POPs) May 01, 2025

Broadcom will perform maintenance on the following Cloud SWG POPs on May 01, 2025, starting at 17:00 UTC, for a duration of 4 hours: Auckland, New Zealand (G...

Point of Presence (POP) - Americas Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa

Complete Ended: 21:00 UTC - 1 May 2025

Cloud SWG: CASB Gatelets and DLP Cloud Detection Service Maintenance (Multiple POPs) May 01, 2025

Broadcom will perform maintenance on the following Cloud SWG POPs on May 01, 2025, starting at 17:00 UTC, for a duration of 4 hours: Buenos Aires, Argentina ...