Introducing the New Symantec Status Site

Monday, 10 December — 1 minute
Complete
Complete

The scheduled maintenance has been completed.

Underway

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Service Announcement To maximize customer visibility of Web Security Service (WSS) system status, Symantec will transition from our current “Trust Portal” (https://trust.bluecoat.com) to the new “Symantec Status” (https://wss.status.symantec.com) at 07:00 US Eastern Time (12:00 UTC) on January 9, 2019.

  • Symantec Status is available now to preview, but will not be considered officially live or supported until the transition date.
  • To avoid confusion, Trust Portal will be decommissioned as soon as Symantec Status goes live.
  • A follow-up announcement will be provided once Symantec Status is live.

    Customer Actions

  • If applicable, switch from the Trust Portal RSS feed (https://trust.bluecoat.com/rss_events) to the Symantec Status RSS feed (https://wss.status.symantec.com/history.rss)
  • Direct relevant support staff to the new Symantec Status
  • Email notification subscriptions will be automatically migrated to Symantec Status

    Benefits of the new Symantec Status

  • Cleaner, simpler page layout, consistent with other Symantec cloud services (https://status.symantec.com)
  • Addition of powerful push notification capabilities, including email, SMS, Webhook, and RSS
  • Expansion of system availability history from 30 days to 90 days
  • Introduction of automated posting of common alerts, reducing the gap between an event and the posting of an alert
  • Visual indicator of incident duration
  • Addition of ThreatPulse Portal status
  • Support for additional exciting features to be revealed at a future date

    Please visit https://wss.status.symantec.com/ to view system status and subscribe to notifications for all Symantec cloud services.

    • Began at:

    Affected components