Resolved
After 11 hours and 39 minutes

We have remediated the issues impacting the Cloud Portal. The service is fully operational, this incident is now resolved.

Identified
After 10 hours and 7 minutes

We continue with our restoration to address the issue with policy activation. We will provide further updates as they become available.

Identified
After 6 hours and 13 minutes

Our service restoration efforts continue to address the issue with policy activation. All other aspects of Symantec WSS continue to function as normal.

We will provide further updates as they become available.

Identified
After 4 hours and 8 minutes

We continue to actively investigate the incident. We will provide further updates as they become available.

Identified
After 2 hours and 8 minutes

We have identified the cause of the issue and we are actively working on resolving the situation.

We will provide additional updates as new information becomes available.

Investigating

We are currently investigating an issue with the Cloud Portal. Users of the Cloud Portal may experience an issue with activating their policy.

We will provide additional updates as new information becomes available.

Began at:

Affected components