Resolved
After 12 hours and 11 minutes

We have confirmed the underlying issue impacting SAML authentication is resolved. This incident is now closed.

Monitoring
After 10 hours and 17 minutes

As of 03:45 UTC, SAML authentication issues have been resolved. We continue to monitor the portal performance. We will provide additional updates as new information becomes available.

Identified
After 6 hours and 19 minutes

We are continuing to work on deployment of the fix. We will provide additional updates as new information becomes available.

Identified
After 1 hour and 56 minutes

We have identified the issue impacting SAML authentication and working on deploying a fix. We will provide additional updates as new information becomes available.

Investigating

We are aware some customers are encountering issues with SAML authentication. We are investigating the issue and will provide additional updates as new information becomes available.

Impacted users should consider temporarily disabling SAML “Sign Authentication Request” option in the portal, as a workaround while we work on resolving this incident. User can locate this option under Authentication>SAML.

Began at:

Affected components