Web Security Service Maintenance Announcement

Symantec will be conducting general maintenance to prepare for an upcoming release of the Web Security Service. During this maintenance event all services will remain operational and available.

Timing The maintenance window will run from October 21, 2019, with an estimated completion date of November 15, 2019. All maintenance will occur between 18:00 and 06:00 local data center time.

Customer Impact The following describes what happens to connected clients, depending on access method used:

Explicit proxy / Unified Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.

IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action*. *The creation of a backup tunnel to another data center (if not already configured) prior to the deployment is recommended for customers connecting to Oslo and Tel Aviv.

Reporting Problems If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.symantec.com/en_US.html or on the main Web Security Service Portal page at https://portal.threatpulse.com/.

Please visit Symantec Status for periodic updates and to see other status of the Web Security Service.

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