Web Security Service Announcement - Deployment release

Tuesday, 26 February 1 minute

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


As previously communicated on February 19, 2019, Symantec will perform a service-wide deployment of the Web Security Service release, starting February 26, 2019, and completing on March, 8, 2019. Note: For a list of resolved issues that are included in this release, please review the release notes. Please visit Symantec Status for periodic updates and sign up for notifications.

New Features and Enhancements

  • Web Isolation policy support for Universal Policy Enforcement: Customers using Management Center for policy configuration with the WSS Web Isolation add-on license, may now manage their Web Isolation criteria as described in section of the Web Isolation documentation.

    Timing The maintenance window will run from February 26, 2019, through March, 8, 2019. All maintenance will occur between 18:00 and 06:00 local data center time.

    Customer Impact The following describes what happens to connected clients, depending on access method used:

  • Explicit proxy / Unified Agent / Proxy Forwarding: The service automatically redirects connections to other active resources within the same data center or geographic location. No customer action is required for failover to occur*.
  • IPSec: A short failover delay may occur as the load balancer directs traffic to other active resources within the data center. No customer action is required for failover to occur*.
  • During the last day of the maintenance window, administrators actively using the WSS Portal may need to re-authenticate.

    *Oslo and Tel Aviv customers: Please ensure you have a backup tunnel to an alternate data center prior to the deployment.

    Service Impact This maintenance will be performed on all service components within the data center, these components will be upgraded in rotation, preserving service at each data center at all times*.

    *Oslo, and Tel Aviv will remain down while being upgraded.

    Reporting Problems If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.symantec.com/en_US.html or on the main Web Security Service Portal page at https://portal.threatpulse.com/. Please visit Symantec Status for WSS for periodic updates and to see other status of the service.

  • Began at:

    Affected components