Resolved
After 2 days, 3 hours, and 37 minutes

The underlying issue has been addressed and this issue is resolved.

Identified
After 2 days and 19 minutes

A majority of customers are now able to download software from the Web Security Service Portal. We will provide additional updates as new information becomes available.

Identified
After 1 day, 19 hours, and 47 minutes

We are currently in the process of applying a fix to remediate the issue with software downloads from the Web Security Service Portal. We will provide additional updates as new information becomes available.

Identified
After 1 day, 10 hours, and 44 minutes

We continue to work toward remediating the issue causing customers to be unable to download software through the Web Security Service Portal. We will provide additional updates as new information becomes available.

Identified
After 20 hours and 42 minutes

We continue to work toward remediating the issue causing customers to be unable to download software through the Web Security Service Portal. We will provide additional updates as new information becomes available.

Identified
After 17 hours and 6 minutes

We continue to work toward remediating the issue causing customers to be unable to download software through the Web Security Service Portal. We will provide additional updates as new information becomes available.

Identified
After 8 hours and 41 minutes

We continue to work on remediation for the issue with downloading software from the Web Security Service Portal. We will provide additional updates as new information becomes available.

Identified
After 9 minutes

The underlying issue has been identified and we are working on remediation.

Investigating

We are aware of an issue with downloading software from the Web Security Service Portal. We are currently investigating the issue and will provide additional updates as new information becomes available.

Began at:

Affected components