Resolved
After 2 hours and 27 minutes

The cause of the issue for WSSA first time connections has been addressed. This incident is now resolved.

Investigating
After 2 hours and 13 seconds

We are continuing to investigate this issue.

Investigating

We are currently investigating an issue where customers using Web Security Services Agent (WSSA) are unable to connect, when attempting to connect to the service for the first time.

We will provide an update as soon as more information becomes available.

Please note that all other aspects of our Web Security Service remain functional.

Began at:

Affected components