Resolved
After 2 days, 13 hours, and 45 minutes

Tokyo (HND4) reporting service is fully operational. This incident is resolved.

Monitoring
After 1 day, 14 hours, and 6 minutes

The issue has been resolved, however, we will continue to monitor the performance of the reporting service in Tokyo (HND4). Some customers may experience missing data until reporting data has caught up and current.

We will provide our next update on February 2, 2020, at 18:00 UTC or as new information is discovered.

Monitoring
After 18 hours and 45 minutes

The issue has been resolved, however, some customers may experience missing data until reporting data has caught up and current.

We will continue to closely monitor the service and will provide additional updates as new information is discovered.

Identified
After 12 hours and 10 minutes

We continue to mitigate the issue and are working to ensure all reporting data in Tokyo is current.

Impacted customers may experience decreased performance of reporting services. We will provide additional updates as new information becomes available.

Identified
After 4 hours and 13 minutes

We continue to work on remediation for the reporting degradation issue in the Tokyo (HND4) Data Center. We will provide an update when as new details are discovered.

Identified
After 1 hour and 54 minutes

We continue to work on remediation for the reporting degradation issue. We will provide an update when as new details are discovered.

Identified

At 01:00 UTC we began investigating reports of delayed reporting data in Tokyo (HND4). Customers may experience decreased performance of reporting services.

We will provide additional updates as new information becomes available.

Began at:

Affected components