Resolved
After 8 hours and 50 minutes

The Tokyo (GJPTK) data center is fully operational. This incident is resolved.

Investigating
After 6 hours and 51 minutes

We continue to investigate the latency and/or connectivity issue in the Tokyo (GJPTK) data center which is affecting some customers using the the WSS Agent connection method. Updates will be provided as new information becomes available.

Investigating
After 3 hours and 55 minutes

We continue to investigate the latency and/or connectivity issue in the Tokyo (GJPTK) data center that some customers are experiencing. Update will be provided as new information becomes available.

Investigating

Customer connections to the Tokyo (GJPTK) data center may experience decreased performance or disconnects from the service. We are currently investigating the issue and will provide additional updates as new information becomes available.

Began at:

Affected components