Resolved

The issue with reporting service has been addressed. This incident is now resolved.

Monitoring

A fix has been implemented and we are monitoring the results. Customers will no longer experience reporting issues.

We will provide updates as new information becomes available.

Identified

The cause of this issue has been identified and a fix is being prepared. The expected ETA for deployment is end of US day August 24, 2021. Customers may continue to experience intermittent slowness while accessing reports and portal dashboards.

We will provide an update as soon as more information becomes available.

Investigating

We are aware of customers experiencing issues with reporting services. Customers may experience slowness while accessing reports and portal dashboards.

We are currently investigating this issue. Please note that all other aspects of our Web Security Service remain functional.

We will provide an update as soon as more information becomes available.

Began at:

Affected components