Beijing (PEK1) and Shanghai (SHA1) Data Center Intermittent ICAP Errors

We have confirmed that the DLP service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

A fix has been implemented and the service has been restored. Customers will no longer experience intermittent ICAP errors.

We are closely monitoring the service and will provide updates as new information becomes available.

We are continuing to investigate this issue.

We continue to investigate the cause of this issue. Customers connecting through the Beijing (PEK1) and Shanghai (SHA1) data centers may experience intermittent ICAP errors. This is only impacting customers that are using DLP service.

We will provide further updates as new information is discovered.

We continue to investigate the cause of this issue. Customers connecting through the Beijing (PEK1) and Shanghai (SHA1) data centers may experience intermittent ICAP errors.

We will provide further updates as new information is discovered.

We are aware that customers connecting through Beijing (PEK1) and Shanghai (SHA1) data centers may experience intermittent ICAP errors.

We are investigating the cause of this issue and will provide updates as new information is becomes available.