Resolved
After 6 hours and 15 minutes

We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.

Monitoring
After 4 hours and 9 minutes

As of 16:15 UTC, we have resolved the issue causing login errors and the Web Security Service Cloud Portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored. We will provide additional updates as new information becomes available.

Identified
After 2 hours and 47 minutes

We have identified the cause of this issue and are working towards implementing a fix.

We will provide further updates as new information is discovered.

Investigating
After 1 hour and 22 minutes

We are continuing to investigate this issue and will provide an update as new information becomes available.

Customers attempting to login may continue to experience login error “[invalidtokenresponse] An error occurred while attempting to retrieve the OAuth 2.0 Access Token Response: 401 Unauthorized”.

Investigating

The Web Security Service Cloud Portal is currently unavailable. We are working on resolving this issue on priority. Web Security Service continues to actively protect end-users with the last configured settings.

We will provide additional updates as new information becomes available.

Began at:

Affected components