Some URLs not accessible via WSS

Resolved
Resolved

Our investigation determined the cause of the issue was related to a third-party DNS provider utilized by the previously unavailable URLs. This issue has now been addressed by the third-party DNS provider and this issue is resolved.

Monitoring

Our investigation determined the cause of the issue was related to a third-party DNS provider utilized by the previously unavailable URLs. The issue has now been resolved and we continue to monitor the performance. We will provide additional updates as new information becomes available.

Update

We have identified an additional data center (Johannesburg, JNB2) impacted by this issue, updated list below.

  • Sydney (GAUSY)
  • Osaka (GJPOS)
  • Singapore (GSGSR)
  • Middlesex (GGBLO)
  • Johannesburg (JNB2)

    • Investigating

    We are aware some customers connecting with WSS, via the below data centers, not able to access certain URLs.

  • Sydney (GAUSY)
  • Osaka (GJPOS)
  • Singapore (GSGSR)
  • Middlesex (GGBLO)

    We are currently investigating the cause of this issue and will provide updates as new information becomes available.

    • Began at:

    Affected components
    • Cloud Secure Web Gateway
      • Point of Presence (POP) - APAC
        • Osaka, Japan (GJPOS)
        • Singapore (GSGRS)
        • Sydney, Australia (GAUSY)
      • Point of Presence (POP) - Europe And The Middle East
        • London, England (GGBLO)
      • Point of Presence (POP) - Africa
        • Johannesburg, South Africa GZASO (Previously Johannesburg GZAJB)