Resolved
After 6 hours and 38 minutes

We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

Monitoring
After 2 hours and 37 minutes

We have identified and remediated the logs and reporting issue. We shall continue to monitor and provide updates as new information becomes available.

Investigating

We are aware of some customers experiencing logs and reporting issues through portal reporting and dashboards. Impacted customers may experience a “Report Failed: 500” error.

We are investigating the cause of the issue and will provide updates as more information becomes available. Please note that all other aspects of our Web Security Service remain functional.

Began at:

Affected components