Resolved
After 1 hour and 26 minutes

As of 21:00 UTC, the issue has been remediated and the service is operating normally. This incident is now resolved.

Investigating

We are aware of customers unable to access PFMS through the WSS portal. Impacted customers may be presented with the following error: ‘An unknown server error has occurred.’

We are currently investigating the issue and will provide additional updates as new information becomes available. Please note that all other aspects of our Web Security Service remain functional.

Began at:

Affected components