Resolved

We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

Monitoring

A fix has been implemented and the service has been restored. Customers will no longer experience intermittent ICAP errors.

We are closely monitoring the service and will provide updates as new information becomes available.

Update

We continue to investigate the cause of this issue. Customers connecting through the impacted data centers may experience intermittent ICAP errors.

We will provide further updates as new information is discovered.

Investigating

We are aware that some customers, connecting through the below data centers, using ICAP for CAS may experience intermittent ICAP errors.

Impacted Data Centers

  • Middlesex (GGBLO1)
  • Tel Aviv (GILTA1)
  • Dublin (GIEDU1)
  • Johannesburg (GZAJB1)

    We are investigating the cause of this issue and will provide updates as new information is discovered.

  • Began at:

    Affected components
    • Cloud Secure Web Gateway
      • Point of Presence (POP) - Europe And The Middle East
        • Dublin, Ireland (GIEDU)
        • London, England (GGBLO)
        • Tel Aviv (GILTA1)
      • Point of Presence (POP) - Africa
        • Johannesburg, South Africa (GZAJB)