Roaming Captive Portal Intermittent Connectivity Issue

This incident has been resolved.

We have successfully deployed a fix to our global infrastructure. Customers will no longer experience issues with Roaming Captive Portal.

We are continuing to monitor for any further issues. We will provide further updates as a new information becomes available.

A fix has been implemented in Brazil and Japan infrastructure and we are monitoring the results.

We will provide further updates as a new information becomes available.

We have prepared a fix and continue testing over the weekend. We are targeting to deploy the fix to production environment early next week.

We will provide updates as soon as new information becomes available.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented. Note that the connectivity issue is happening intermittently and only impacting Roaming Captive Portal globally.

We will provide updates as soon as new information becomes available.

We are continuing to investigate the issue with the highest priority. We will provide updates as soon as new information becomes available.

As a reminder there is no other impact to services and other access methods.

We are currently investigating connectivity access issues when using the roaming captive access method. When using this method some customers may experience account restriction errors. We will provide updates as soon as new information becomes available.

There is no other impact to services and other access methods.