Resolved
After 14 hours and 15 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring

On August 4, 2022 between 20:39 UTC and 20:52 UTC, WSS customers connected via the following sites may have experienced disconnects and/or degraded performance with the CloudSOC CASB service.

This issue only impacted CASB Gateway Interconnect component and all other WSS services remained fully operational. As of 20:52 UTC the issue is resolved and we continue to monitor the service.

We will provide updates as new information becomes available.

Previously Impacted Sites:

  • GUSDM1
  • GUSCO1
  • GUSAS1
Began at:

Affected components
  • Cloud Secure Web Gateway
    • Data Centers - Americas
      • Columbia (GUSCO1)
      • Des Moines (GUSDM1)
      • Washington, DC (GUSAS1)
    • Global Services
      • CASB Gateway Interconnect