We have monitored the service for stability and this incident shall now be closed.


We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.


A fix will be deployed on December 15, 2022 at 22:00 UTC. Please see the following link for additional details:


We are aware of an issue for UPE customers using a reference proxy upgraded to version With this version, installing a policy on Cloud SWG may fail. We have identified the cause of this issue and a fix in Cloud SWG is being worked on with a target deployment next week. The exact timing will be communicated once the fix is ready and tested. In the meantime, you may downgrade your reference proxy to version 7.3.10.x.

Please note that there is no impact on protection services, and all other aspects of our services remain functional. We will provide additional updates as new information becomes available.

Began at:

Affected components