Planned Maintenance for WSS Web Isolation Customers – September 11, 2022

Sunday, 11 September 6 hours

The maintenance is now complete. Thanks for your patience.


The scheduled maintenance is now underway. We'll keep you updated on our progress.


On September 11, 2022, we will perform service-wide maintenance on the Web Isolation Service for Web Security Service customers connecting via our global data centers. As a part of our continuous efforts to improve the quality and reliability of Symantec’s Web Isolation platform, we will be performing some infrastructure changes.

The maintenance event will start at 13:00 UTC and continue until 19:00 UTC.


Only Web Security Service customers who use the Web Isolation add-on will be impacted. During the maintenance window:

  • Web Isolation Portal may be temporarily inaccessible.
  • Users' activity audits during the maintenance period may not be presented in the activity logs.
  • End users might experience a degradation in service during the maintenance period.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located at or on the main Web Security Service Portal page at

Began at:

Affected components