Cloud SWG: Delhi Site Maintenance on August 1, 2023

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The Delhi, India (GINDE11) WSS site will undergo maintenance beginning on August 1, 2023 starting at 16:30 UTC, lasting for a duration of up to 36 hours. Carefully review the information below to avoid disruption of service.

Impact

The following describes what happens to connected clients during the maintenance window, based on access method:

• WSS Agent and SEP Agent: The service will automatically redirect connections to alternate infrastructure (Mumbai - GINMU) during the maintenance window.
• No other connection methods will be impacted.

WSS Mumbai (GINMU) egress IP ranges (provided for convenience; there are no changes).

• 148.64.1.0/24
• 148.64.5.0/24
• 148.64.7.0/24
• 148.64.12.0/24
• 168.149.166.0/24

Required Action prior to August 1, 2023

Please ensure that the Mumbai IP ranges above are trusted by your firewalls and third party applications. Failure to make these changes could prevent users from connecting to WSS, accessing third party web applications, or authenticating against the service using the Auth Connector (where applicable).

• Firewall rules regulating connectivity to/from your network to WSS should be adjusted to allow traffic to pass to the IP networks listed above.
• Third party applications that regulate connections by source IP address should be updated to accept connections from the new egress IP networks listed above to ensure traffic proxied through WSS can reach the application.
• Auth Connector must be able to communicate with all egress ranges listed above on TCP 443, where applicable.

Please visit this KB article for a full list of IP networks used by WSS.

Technical Support

Experiencing issues? Contact technical support by visiting here.

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