Cloud Secure Web Gateway: Emergency Infrastructure Maintenance (Multiple Sites) August 9, 2023

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Broadcom will be conducting emergency maintenance to the Cloud SWG Service on the following sites. During this maintenance event all services will remain operational and available.

• Portland (GUSPO1) Sao Paulo (GBRSP1) Los Angeles (GUSLA1) Dover (GGBDO) Dublin (GIEDU1) London (GGBLO1) Milan (GITMI1) Zurich (GCHZU1)

Timing

The maintenance window will begin on August 9, 2023 at 00:00 UTC for a duration of 24 hours.

Customer Impact

The following describes what happens to connected clients, depending on access method used:

• Explicit proxy / Unified Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.

• IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Cloud SWG Portal page at https://portal.threatpulse.com/.

For real time updates and status visit and subscribe to Broadcom Service Status: https://status.broadcom.com