Cloud SWG: General Product Maintenance December 15, 2023

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Broadcom will perform maintenance on the Cloud SWG Service on December 15, 2023 on the following Cloud SWG sites:

• Sao Paulo (GBRSP1)
• Mexico City (GMXMC1)
• Melbourne (GAUME)

All maintenance will occur between 18:00 and 06:00 local data center time.

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy / Unified Agent / WSS Agent / SEP Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
• IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located here or on the main Cloud SWG Portal page.

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