Asia Pacific and EMEA Data Centers DLP Cloud Detection Service Degraded Performance

We have monitored the service for stability and this incident shall now be closed.

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

We continue to investigate the issue with ICAP errors for customers using the DLP Cloud Detection service through the Cloud SWG service.

In addition to Delhi (GINDE) and Mumbai (GINMU1), we have found Abu Dhabi (GAEAD1) and Riyadh (GSARI) data centers are also effected.

Our engineering teams are engaged and are actively investigating the issue. We will provide updates as more information becomes available.

We are aware that some customers connecting through Delhi (GINDE) and Mumbai (GINMU1) data centers using the DLP Cloud Detection service through the Cloud SWG service may be experiencing ICAP errors while using the service.

We are investigating this issue with the highest priority. We will provide further updates as more information becomes available.