Cloud SWG: General Product Maintenance (Multiple Sites) December 4, 2023

Monday, 4 December — 23 hours and 59 minutes
Complete
Complete

The maintenance is now complete. Thanks for your patience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

Broadcom will perform general maintenance to the following Cloud SWG sites. During this maintenance event all services will remain operational and available:

  • Sao Paulo (GBRSP11)
  • Buenos Aires (GARBA1)
  • Madrid (GESMA1)
  • Bucharest (GROBU1)

Timing

The maintenance window will run on December 4, 2023, from 00:00 UTC to 23:59 UTC.

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

  • Explicit proxy / Unified Agent / WSS Agent / SEP Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
  • IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support.

For real time updates and status visit and subscribe to Broadcom Service Status.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Buenos Aires, Argentina (GARBA)
      • Sao Paulo, Brazil (GBRSP)
    • Point of Presence (POP) - Europe And The Middle East
      • Bucharest, Romania (GROBU)
      • Madrid, Spain (GESTO) ( Previously Madrid, Spain (GESMA))