Cloud SWG: SyncAPI Incomplete Downloads (Resolved)

Between July 11, 2023 and July 21, 2023, there was an issue with the SyncAPI for Cloud SWG. Customers downloading log data during this period may have received partial log downloads that appeared to be complete. To verify, validate whether log/event counts are in-line with historical averages. If events are missing, you must redownload the entire hour/day and reimport.

This can be done:

1. Via the UI in Account Configuration -> Log Export. Please note that selecting multiple files at a time will be available again in an upcoming release

2. Via the download API using Curl or scripting tools- https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/cloud-swg/help/cloudswg-api-reference/api-download.html

The issues affected SyncAPI downloads only. The data stored in CloudSWG and the new cloud bucket log export feature were unaffected. Note that no data was lost during this time. We are putting monitoring and procedures in place to prevent this from happening in the future. If you have questions or concerns, please reach out to support, or your account team.