Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

We are working on a fix. We will provide updates as new information becomes available.

Investigating

We are currently investigating an issue with Cloud Traffic Controller (CTC). A subset of customers using WSS Agent may experience service interruption due to CTC issuing wrong traffic steering response to WSS Agents. All other connection methods continue to be fully operational.

We are currently investigating the cause of this issue and will provide updates as new information becomes available. All other aspects of the service is functioning as normal.

Began at:

Affected components