Cloud SWG: Cloud Portal Maintenance on March 11, 2023

Saturday, 11 March 1 hour

The maintenance is now complete. Thanks for your patience.


The scheduled maintenance is now underway. We'll keep you updated on our progress.


Our platform provider is performing infrastructure maintenance starting on March 11, 2023, at 20:00 UTC for a duration of 1 hour.


  • During the maintenance window, Cloud Portal will be unavailable. New portal logins will not be possible.
  • External API calls (CASB gatelets, CASB logs, audit logs, provisioning requests) will all fail.
  • Existing traffic will not be affected. Customers with user or group based policy (requiring an Auth Connector connection) connecting to a new datapod will not be able to resolve any user/group information.
  • Active log download sessions may experience a brief disruption, which can be resolved by retrying the download.
  • Customers using Management Center jobs to update UPE policy may see the connection terminated and re-established. During the maintenance period, UPE policy push will be unavailable. All previously configured policies will remain active.
  • Real-time traffic filtering will not be impacted by this maintenance.

All other aspects of our services are expected to function as normal.

Customer Action

No customer action is required.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located at or on the main Web Security Service Portal page at

Began at:

Affected components