[Extended] Cloud SWG: Web Isolation Service Maintenance April 14, 2024

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Update

Please be advised that the time duration for this maintenance has been extended. This maintenance will now complete on April 14, 2024 at 15:00 UTC.

Broadcom will perform a deployment of Web Isolation (WI) for Cloud SWG customers connecting via our global data centers on April 14, 2024 starting at 07:00 UTC for a duration of 6 hours.

This service update is part of our continuous efforts to improve the functionality, reliability, and robustness of your cloud tenant and our platform.

Impact

• During the maintenance period, Web Isolation Portal may be temporarily inaccessible
• Users' activity audits during the maintenance period may not be presented in the activity logs
• End users might experience a degradation in service during the maintenance period
• The maintenance activity requires the deployment of a new configuration. This results in any pending changes in the Management Portal being pushed as part of the activity (similar to the "PUSH SETTINGS..." button event)

Required Action

• Review the Web Isolation Release Notes for the latest features, updates, and known issues
• Symantec performs E2E tests and validations as part of the maintenance. However, customers are advised to perform sanity checks on their environment once the maintenance is completed
• Verify you don't have any pending changes in the Management Portal (using the Management Audit Log) you wish to discard
• Contact support in case a problem arises due to maintenance

Support

Questions? Contact technical support by visiting: https://support.broadcom.com/security

For service status and maintenance updates visit and subscribe to Broadcom Service Status: https://status.broadcom.com