[Rescheduled]Cloud SWG: General Product Maintenance (Multiple Americas POPs) August 20 - August 28, 2024

The maintenance is now complete. Thanks for your patience.

Update

Please note that the scheduled maintenance has been successfully completed for the following POPs:

• Toronto, Canada (GCATO)
• Columbia, South Carolina (GUSCO)
• Des Moines, Iowa (GUSDM)
• Portland, Oregon (GUSPO)

The remaining POPs will undergo maintenance as per the previously communicated schedule.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Update

Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule

• Start date: August 20, 2024; 02:00 UTC
• End date: August 28, 2024; 07:00 UTC

Updated POP Schedule

• Las Vegas, Nevada (GUSLV): August 28, 2024; 02:00 UTC - August 28, 2024; 07:00 UTC

Update

Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule

• Start date: August 20, 2024; 02:00 UTC
• End date: August 27, 2024; 07:00 UTC

Updated POP Schedule

• Columbia, South Carolina (GUSCO): August 21, 2024; 02:00 UTC - August 21, 2024; 07:00 UTC

Update

Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule

• Start date: August 19, 2024; 02:00 UTC
• End date: August 27, 2024; 07:00 UTC

Updated POP Schedule

• Las Vegas, Nevada (GUSLV): August 27, 2024; 02:00 UTC - August 27, 2024; 07:00 UTC

Update

Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule

• Start date: August 19, 2024; 02:00 UTC
• End Date: August 23, 2024; 07:00 UTC

Updated POP Schedule

• Portland, Oregon (GUSPO) : August 23, 2024; 02:00 UTC - August 23, 2024; 07:00 UTC

Broadcom will perform general maintenance to the Cloud SWG Service on Portland, Las Vegas, Toronto, Des Moines, Columbia datacenters on August 16, 2024, starting at 02:00 UTC and completing on August 22, 2024 at 07:00 UTC. Please see below for the exact maintenance window by location.

Carefully review the information below to avoid disruption of service.

Impact

Expect the site to be completely unavailable during the maintenance window.

IP address maintenance will be performed as part of this maintenance. If you have restrictive access policies and allow our existing network ranges you won't be impacted. Please review our best practices and published network ranges in the following article:

https://knowledge.broadcom.com/external/article/167174

Timing

• Portland GUSPO : Aug 16, 2024 0200 UTC - Aug 16, 2024 0700 UTC
• Columbia GUSCO : Aug 19, 2024 0200 UTC - Aug 19, 2024 0700 UTC
• Toronto GCATO : Aug 20, 2024 0200 UTC - Aug 20, 2024 0700 UTC
• Las Vegas GUSLV : Aug 21, 2024 0200 UTC - Aug 21, 2024 0700 UTC
• Des Moines GUSDM : Aug 22, 2024 0200 UTC - Aug 22, 2024 0700 UTC

Required Action by Connection Method

• IPsec: Switch to your secondary tunnel prior to the maintenance window.
• Explicit proxy and proxy forwarding: Customers directing traffic to proxy.threatpulse.net will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• Agent: no actions required.
  

Technical Support

Experiencing issues? Contact technical support by visiting: https://support.broadcom.com/security.

For service status and maintenance updates visit and subscribe to Broadcom Service Status: https://status.broadcom.com/services/cloud-secure-web-gateway.