Cloud SWG: Hong Kong (GCNHK) & Tel Aviv, Israel (GILTA) POPs DEI(Dedicated Egress IPs) services outage

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

We are still working on the fix. We will provide further updates as new information becomes available.

Identified

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating

Customers connecting through Hong Kong (GCNHK) & Tel Aviv, Israel (GILTA) POPs are experiencing DEI(Dedicated Egress IPs) services outage.

We are actively investigating this issue as a high priority and have engaged all appropriate teams at Broadcom. We will provide an update as soon as more information becomes available.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - APAC
      • Hong Kong (GCNHK)
    • Point of Presence (POP) - Europe And The Middle East
      • Tel Aviv, Israel (GILTA)