Cloud SWG: Service Maintenance (Multiple Sites) February 5, 2024

Monday, 5 February — 4 hours
Complete
Complete

The maintenance is now complete. Thanks for your patience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

Broadcom will perform maintenance on the Cloud SWG service. This maintenance will start on February 5, 2024, starting at 19:00 UTC for 4 hours on the following Cloud SWG sites:

  • Taipei (GTWTA1)
  • Tokyo (GJPTK)
  • Seoul (GKRSE1)
  • Singapore (GSGRS)
  • Indonesia (GIDJK11)
  • Sydney (GAUSY)
  • Auckland (GNZAU1)
  • Melbourne (GAUME)
  • Abu Dhabi (GAEAD1)
  • Mumbai (GINMU)
  • Delhi (GINDE)
  • Riyadh (GSARI1)
  • Osaka(GJPOS)

Impact

Cloud Firewall Service (CFS) and Symantec ZTNA (Secure Access Cloud (SAC)) service will be unavailable for a few minutes during the maintenance window.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Cloud SWG Portal page at https://portal.threatpulse.com/. For real time updates and status visit and subscribe to Broadcom Service Status: https://status.broadcom.com

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - APAC
      • Auckland, New Zealand (GNZAU)
      • Delhi, India (GINDE)
      • Jakarta, Indonesia (GIDJK)
      • Melbourne, Australia (GAUME)
      • Mumbai, India (GINMU)
      • Osaka, Japan (GJPOS)
      • Seoul, South Korea (GKRSE)
      • Singapore (GSGRS)
      • Sydney, Australia (GAUSY)
      • Taipei, Taiwan (GTWTA)
      • Tokyo, Japan (GJPTK)
    • Point of Presence (POP) - Europe And The Middle East
      • Abu Dhabi, UAE (GAEAD)
      • Riyadh, Saudi Arabia (GSARI)