Cloud SWG: Service Maintenance (Multiple Sites) January 22, 2024

Monday, 22 January — 3 hours
Complete
Complete

The maintenance is now complete. Thanks for your patience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

Broadcom will perform maintenance on the Cloud SWG Service on January 22, 2024, from 18:00 UTC to 21:00 UTC on the following Cloud SWG sites:

  • Hong Kong (GCNHK1)
  • Taipei (GTWTA1)
  • Tokyo (GJPTK)
  • Seoul (GKRSE1)
  • Singapore (GSGRS1)
  • Indonesia (GIDJK11)
  • Sydney (GAUSY1)
  • Auckland (GNZAU1)
  • Melbourne (GAUME)
  • Beijing (ACNBJ)
  • Shanghai (ACNSH)
  • Abu Dhabi (GAEAD1)
  • Mumbai (GINMU1)
  • Delhi (GINDE)
  • Hong Kong (GCNHK1)
  • Riyadh (GSARI)

Impact

Cloud Firewall Service (CFS) and Symantec ZTNA (formerly Secure Access Cloud) service will be unavailable for a few minutes during the maintenance window.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Cloud SWG Portal page at https://portal.threatpulse.com/. For real time updates and status visit and subscribe to Broadcom Service Status: https://status.broadcom.com

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - APAC
      • Auckland, New Zealand (GNZAU)
      • Beijing, China (ACNBJ)
      • Delhi, India (GINDE)
      • Hong Kong (GCNHK)
      • Jakarta, Indonesia (GIDJK)
      • Melbourne, Australia (GAUME)
      • Mumbai, India (GINMU)
      • Seoul, South Korea (GKRSE)
      • Shanghai, China (ACNSH)
      • Singapore (GSGRS)
      • Sydney, Australia (GAUSY)
      • Taipei, Taiwan (GTWTA)
      • Tokyo, Japan (GJPTK)
    • Point of Presence (POP) - Europe And The Middle East
      • Abu Dhabi, UAE (GAEAD)
      • Riyadh, Saudi Arabia (GSARI)