Cloud SWG: General Product Maintenance March 28 - March 29, 2024

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Update

Please take a note of a change in the customer impact:

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy / Proxy Forwarding: The service automatically redirects connections to active data pods in nearest geographic location. This is for information only, and the customer does not need to take any action.
• IPSec/ Unified Agent / WSS Agent / SEP Agent : No Impact

Broadcom will perform general maintenance to the Cloud SWG Service. During this maintenance event all services will remain operational and available.

Timing

The maintenance window will run from March 28, 2024, with a completion date of March 29, 2024. All maintenance will occur between 18:00 and 06:00 local POP time.

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy / Unified Agent / WSS Agent / SEP Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
• IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located here or on the main Cloud SWG Portal page.

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