Cloud SWG: Logs and Reporting Issue (APAC Region)
We have monitored the service for stability and this incident shall now be closed.
As of 02:00 UTC, the remaining backlog is cleared. We will now monitor the service for stability and provide updates as soon as new information becomes available.
We have implemented a fix and as a result, we have started ingesting new data. The previously backlogged data is now processing and expected to catch up in 2-3 hours. We will provide updates as new information becomes available.
We are aware of customers experiencing delayed ingestion of reporting logs in the APAC region. We are actively investigating the cause of this issue. Please note that all other aspects of our Cloud SWG service remain functional. We will provide an update as soon as more information becomes available.
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Cloud Secure Web Gateway
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Portal & Reporting
- Log Transfer Services
- Reporting Services and Portal Dashboards
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Portal & Reporting
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