Cloud SWG: Mexico City, Mexico (GMXMC) POP Maintenance March 12, 2024

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Update:

Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule

• Start Date: March 12, 2024, at 00:00 UTC
• End Date: March 12, 2024, at 00:10 UTC

Broadcom will perform maintenance to the Cloud SWG service in Mexico City, Mexico (GMXMC) POP on March 12, 2024 starting at 05:00 UTC, for a duration of 10 minutes.

• No IP address changes will occur with this maintenance.
• Carefully review the information below to avoid disruption of service.

Impact

Expect the site to be completely unavailable during the maintenance period.

Required Action by Connection Method

• IPsec: Switch to your secondary tunnel prior to the maintenance window.
• WSS Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• SEP Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• Explicit proxy and proxy forwarding: Customers directing traffic to proxy.threatpulse.net will be automatically redirected by the service to the nearest alternate site during the maintenance window.

WARNING

Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the migration window to avoid an outage. Explicit redirection should never point to an IP address. Only IPsec connections should be directed to IP addresses.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located here or on the main Cloud SWG Portal page.

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