[Extended] Cloud SWG: Beijing, China (ACNBJ) POP Maintenance

The Beijing, China Site is now operational and taking customer traffic without any issues. This maintenance window is now completed.

Update

We are currently experiencing issues with restoring service in Beijing, China (ACNBJ) POP. Our engineers are actively investigating the issue with our platform provider. The Shanghai, China (ACNSH) POP remains fully available as the failover site and processing customer traffic without any issues. Please be advised that the time duration for this maintenance has been extended. This maintenance will now complete on May 1, 2024 at 03:00 UTC.

Update

Please be advised that the time duration for this maintenance has been extended. This maintenance will now complete on May 1, 2024 at 03:00 UTC.

Impact

The Beijing, China (ACNBJ) site remains completely unavailable.

Required Action by Connection Method

• IPsec: Switch to your secondary tunnel.
• WSS Agent: User traffic will be automatically redirected by the service to the nearest alternate site.
• SEP Agent: User traffic will be automatically redirected by the service to the nearest alternate site.
• Explicit proxy and proxy forwarding: Customers directing traffic to proxy.wss.broadcom.cn will be automatically redirected by the service to the nearest alternate site.

Update

Please be advised that the time duration for this maintenance has been extended. This maintenance will now complete on April 30, 2024 at 03:00 UTC.

Update

Please be advised that the time duration for this maintenance has been extended. This maintenance will now complete on April 30, 2024 at 00:00 UTC.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Broadcom will perform maintenance to Cloud SWG service in Beijing, China (ACNBJ) POP on April 29, 2024 starting at 15:00 UTC, lasting for a duration of up to 6 hours.

Impact

Expect the site to be completely unavailable during the maintenance window.

Required Action by Connection Method

• IPsec: Switch to your secondary tunnel prior to the maintenance window.
• WSS Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• SEP Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• Explicit proxy and proxy forwarding: Customers directing traffic to proxy.wss.broadcom.cn will be automatically redirected by the service to the nearest alternate site during the maintenance window.

WARNING

Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the migration window to avoid an outage. Explicit redirection should never point to an IP address. Only IPsec connections should be directed to IP addresses.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located here or on the main Cloud SWG Portal page.

For real time updates and status visit and subscribe to Broadcom Service Status.