Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Update

We continue to investigate this issue. As per our findings, this issue first started on August 4, 2022 around 20:30 UTC.

We will provide updates as new information becomes available.

Investigating

We are aware some customers may be experiencing slowness while accessing SaaS applications through the Global Gateway service. We are investigating this issue with the highest priority and will provide further updates as new information is discovered.

Please note that no other Symantec CloudSOC CASB functionality is affected.

Began at:

Affected components