Network Issues with Platform Provider (Multiple Products)

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We are seeing service is recovered for the impacted products. We are closely monitoring the service and will provide updates as new information becomes available.

Investigating

We are aware of customers using multiple products experiencing connectivity issues. This is occurring as a result of an ongoing incident with our platform provider. Our platform provider is working on restoring network connectivity. Note that there is no impact to protection services. Products impacted are as follows:

  • DLP Cloud
  • CloudSOC CASB
  • Endpoint Security

We will provide updates as new information becomes available.

Began at:

Affected components
  • CloudSOC CASB
    • Global Securlets
    • Global Audit
    • Global Portal
    • EU Audit
    • Mirror Gateway
    • Global Gateway
    • EU Portal
    • EU Gateway
    • EU Securlets
    • Cloud Management Portal
  • DLP Cloud
    • Europe
      • Cloud Gateway
      • Detection
      • OCR
      • MIP
      • CASB Service integration
      • CloudSWG Service integration
      • Email Service integration
      • ZTNA Service integration
      • Web Isolation integration
      • Innovation Labs
      • Portal (Cloud Managed)
      • Entitlement management
    • United States
      • Cloud Gateway
      • Detection
      • OCR
      • MIP
      • CASB Service integration
      • CloudSWG Service integration
      • Email Service integration
      • ZTNA Service integration
      • Web Isolation integration
      • Innovation Labs
      • Portal (Cloud Managed)
      • Entitlement management
    • India
      • Cloud Gateway
      • Detection
      • OCR
      • MIP
      • CloudSWG Service integration
      • Email Service integration
      • Entitlement management
    • Data Centers for data processing
      • Belgium
      • India
      • Singapore
      • United States
  • Symantec Endpoint Security Complete
    • Europe
      • Cloud Portal
    • North America
      • Cloud Portal
  • Symantec Endpoint Security Enterprise
    • North America
      • Cloud Portal
    • Europe
      • Cloud Portal