Login Issue - Multiple Products (All Regions)

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

As of 20:24 UTC, the DNS issue impacting the service has been restored. Broadcom.com is accessible and authentication is fully functional. Customers will no longer experience issues accessing or managing their respective products/services.

We are continuing to monitor the service to ensure stability, and we will update the status of this incident when further information is available.

Investigating

We have identified that several other products are also affected by the DNS issue with Broadcom.com, which is causing login difficulties.

Our engineering teams are investigating the issue and will provide updates as more information becomes available.

Investigating

We continue to investigate this issue. We will provide updates as new information becomes available.

Investigating

We are currently investigating Login issues that are affecting service performance for customers in the all regions.

Our team is working to resolve the issue and will provide updates as more information becomes available.

Please note, there is no impact to Endpoint services at this time and endpoints will remain protected.

Began at:

Affected components
  • Carbon Black
    • APP CONTROL
      • CDC - CB Inspection
      • CDC Reputation - Diagnostic Upload
      • CDC Reputation - Platform Diagnostic Service
      • CDC Reputation - Services
    • AUDIT & REMEDIATION
      • US 1
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
      • US 2
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
      • US 5
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
      • EU
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
      • SYD
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
      • JAPAN
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
    • CONTAINER SECURITY
      • US
        • Enforcement (Data-plane) API Services
        • Event Processing
        • Image Scanning API Services
        • Management API Services
        • Network Connectivity Map
        • Notification Services
        • Setup Wizard
        • State API Services
      • EU
        • Enforcement (Data-plane) API Services
        • Event Processing
        • Image Scanning API Services
        • Management API Services
        • Network Connectivity Map
        • Notification Services
        • Setup Wizard
        • State API Services
      • SYD
        • Enforcement (Data-plane) API Services
        • Event Processing
        • Image Scanning API Services
        • Management API Services
        • Network Connectivity Map
        • Notification Services
        • Setup Wizard
        • State API Services
      • JAPAN
        • Enforcement (Data-plane) API Services
        • Event Processing
        • Image Scanning API Services
        • Management API Services
        • Notification Services
        • Setup Wizard
        • State API Services
    • DATA FORWARDER
      • US
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
      • EU
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
      • SYD
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
      • JAPAN
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
    • EDR/H-EDR
      • Diagnostics
      • Email service
      • Hosted EDR Cloud
      • Hosted EDR Event Forwarder
      • Licensing and Provisioning
      • Threat Intelligence
      • YUM repository
    • ENDPOINT STANDARD / PREVENTION
      • US 1
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
      • US 2
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
      • US 5
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
      • EU
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Notification Services
      • SYD
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
      • JAPAN
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Notification Services
    • ENTERPRISE EDR
      • US
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
      • EU
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
      • SYD
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
      • JAPAN
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
    • WORKLOAD PROTECTION
      • US 1
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
      • US 2
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
      • US 5
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
      • EU
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
      • SYD
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
      • JAPAN
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
  • Clarity SaaS
    • Asia Pacific
      • Production-AU1-001
      • Production-AU1-002
      • Production-AU1-003
      • Non-Production-AU1-001
      • Non-Production-AU1-002
      • Non-Production-AU1-003
    • Europe
      • Production-EU1-001
      • Production-EU1-002
      • Production-EU1-003
      • Production-EU1-004
      • Production-EU1-005
      • Non-Production-EU1-001
      • Non-Production-EU1-002
      • Non-Production-EU1-003
      • Non-Production-EU1-004
    • United States
      • Production-US1-001
      • Production-US1-002
      • Production-US1-003
      • Production-US1-004
      • Production-US1-005
      • Production-US1-006
      • Production-US1-007
      • Production-US1-008
      • Production-US1-009
      • Production-US1-010
      • Production-US1-011
      • Production-US1-012
      • Non-Production-US1-001
      • Non-Production-US1-002
      • Non-Production-US1-003
      • Non-Production-US1-004
      • Non-Production-US1-005
      • Non-Production-US1-006
      • Non-Production-US1-007
      • Non-Production-US1-008
      • Non-Production-US1-009
    • Canada
      • Production-CA1-002
      • Non-Production-CA1-002
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Buenos Aires, Argentina (GARBA)
      • Columbia, South Carolina (GUSCO)
      • Dallas, Texas (GUSDA)
      • Des Moines, Iowa (GUSDM)
      • Las Vegas, Nevada (GUSLV)
      • Los Angeles, California (GUSLA)
      • Mexico City, Mexico (GMXMC)
      • Montreal, Canada (GCAMO)
      • Portland, Oregon (GUSPO)
      • Sao Paulo, Brazil (GBRSP)
      • Toronto, Canada (GCATO)
      • Washington, DC (GUSAS)
      • Bogota, Colombia (GCOBO)
    • Point of Presence (POP) - APAC
      • Auckland, New Zealand (GNZAU)
      • Bangkok, Thailand (GTHBA)
      • Beijing, China (ACNBJ)
      • Delhi, India (GINDE)
      • Hanoi, Vietnam (GVNHA)
      • Hong Kong (GCNHK)
      • Islamabad, Pakistan (GPKIS)
      • Jakarta, Indonesia (GIDJK)
      • Kuala Lumpur, Malaysia (GMYKL)
      • Manila, Philippines (GPHMA)
      • Melbourne, Australia (GAUME)
      • Mumbai, India (GINMU)
      • Osaka, Japan (GJPOS)
      • Seoul, South Korea (GKRSE)
      • Shanghai, China (ACNSH)
      • Singapore (GSGRS)
      • Sydney, Australia (GAUSY)
      • Taipei, Taiwan (GTWTA)
      • Tokyo, Japan (GJPTK)
    • Point of Presence (POP) - Europe And The Middle East
      • Abu Dhabi, UAE (GAEAD)
      • Amsterdam, the Netherlands (GNLAM)
      • Ankara, Turkey (GTRAN)
      • Athens, Greece (GGRAT)
      • Brussels, Belgium (GBEBR)
      • Bucharest, Romania (GROBU)
      • Copenhagen, Denmark (GDKCP)
      • Doha, Qatar (GQADO)
      • Dover, England (GGBDO)
      • Dubai, UAE (GAEDX)
      • Dublin, Ireland (GIEDU)
      • Frankfurt, Germany (GDEFR)
      • Helsinki, Finland (GFIHE)
      • Lisbon, Portugal (GPTLI)
      • London, England (GGBLO)
      • Madrid, Spain (GESTO) ( Previously Madrid, Spain (GESMA))
      • Manama, Bahrain (GBHMA)
      • Milan, Italy (GITMI)
      • Milan, Italy (GITMO)
      • Nicosia, Cyprus (GCYNI)
      • Oslo, Norway (GNOOS)
      • Paris, France (GFRPA) / Paris, France (GFRVE)
      • Riyadh, Saudi Arabia (GSARI)
      • Stockholm, Sweden (GSESK)
      • Tel Aviv, Israel (GILTA)
      • Valletta, Malta (GMTVA)
      • Vienna, Austria (GATVI)
      • Warsaw, Poland (GPOWA)
      • Zurich, Switzerland (GCHZU)
      • Ljubljana, Slovenia (GSILJ)
      • Zagreb, Croatia (GHRZA)
      • Belgrade, Serbia (GRSBE)
      • Tallinn, Estonia (GEETA1)
      • Vilnius, Lithuania(GLTVI)
      • Riga, Latvia (GLVRI)
      • Dammam, Saudi Arabia (GSADA)
    • Point of Presence (POP) - Africa
      • Abuja, Nigeria (GNGAB)
      • Accra, Ghana (GGHAC)
      • Algiers, Algeria (GDZAL)
      • Cairo, Egypt (GEGCA)
      • Dakar, Senegal (GSNDA)
      • Gaborone, Botswana (GBWGA)
      • Harare, Zimbabwe (GZWHA)
      • Johannesburg, South Africa GZASO (Previously Johannesburg GZAJB)
      • Lilongwe, Malawi (GMWLI)
      • Luanda, Angola (GAOLU)
      • Lusaka, Zambia (GZMLU)
      • Maputo, Mozambique (GMZMA)
      • Nairobi, Kenya (GKENA)
      • Port Louis, Mauritius (GMUPL)
      • Rabat, Morocco (GMARA)
      • Tunis, Tunisia (GTNTU)
      • Windhoek, Namibia (GNAWI)
    • Portal & Reporting
      • Software Download Licensing
      • Cloud Portal
      • Log Transfer Services
      • Management UI
      • PAC File Management System (PFMS)
      • Reporting Services and Portal Dashboards
      • API Services
      • Symantec Secure Login
    • Global Services
      • WebPulse
      • SCIM Service
      • Web Isolation
      • DLP Cloud Detection
      • CASB Gatelets
      • Data Center Selection  Services
      • Global Intelligence Network
      • Anti-Malware Scanning
      • Malware Analysis Sandbox
      • Agent Access
      • Entitlement Management
    • FedRAMP
  • CloudSOC CASB
    • Global Securlets
    • Global Audit
    • Global Portal
    • EU Audit
    • Mirror Gateway
    • Global Gateway
    • EU Portal
    • EU Gateway
    • EU Securlets
    • Cloud Management Portal
  • DLP Cloud
    • Europe
      • Cloud Gateway
      • Detection
      • OCR
      • MIP
      • CASB Service integration
      • CloudSWG Service integration
      • Email Service integration
      • ZTNA Service integration
      • Web Isolation integration
      • Innovation Labs
      • Portal (Cloud Managed)
      • Entitlement management
    • United States
      • Cloud Gateway
      • Detection
      • OCR
      • MIP
      • CASB Service integration
      • CloudSWG Service integration
      • Email Service integration
      • ZTNA Service integration
      • Web Isolation integration
      • Innovation Labs
      • Portal (Cloud Managed)
      • Entitlement management
    • India
      • Cloud Gateway
      • Detection
      • OCR
      • MIP
      • CloudSWG Service integration
      • Email Service integration
      • Entitlement management
    • Data Centers for data processing
      • Belgium
      • India
      • Singapore
      • United States
    • FedRAMP
  • DX O2 SAAS
    • DX Operational Observability – US
      • Application Performance Management
    • DX Operational Observability – EU
      • Application Performance Management
  • Rally
    • US
      • Authentication
      • Insights (Beta)
      • Lookback API
      • Search
      • Support Link
      • Watches
      • Main Application
    • EMEA
      • Support Link
      • Search
      • Watches
      • Authentication
      • Main Application
      • Insights (Beta)
      • Lookback API
    • FedRAMP
      • Authentication
      • Main Application
      • Support Link
      • Search
      • Watches
    • Sandbox
  • Support/Partner Services
    • GCSP Marketplace
    • Partner Support Console (PSC)
    • Support Portal
      • Licensing
      • Portal
      • Case Management
  • Symantec Endpoint Security Complete
    • Europe
      • Cloud Portal
    • North America
      • Cloud Portal
    • India
      • Cloud Portal
  • Symantec Endpoint Security Enterprise
    • North America
      • Cloud Portal
    • Europe
      • Cloud Portal
    • India
      • Cloud Portal
  • Symantec Enterprise Cloud Platform
    • Enterprise Cloud Console
      • Console (in preview)
      • Environment management (formerly 'Cloud Management Portal')
  • VMware Cloud Services
    • VMware Cloud Services Platform
      • VMware Cloud Services Identity
      • VMware Cloud Services Billing, Payments and Usage
    • VMware Cloud on AWS / AWS SDDC
      • VMware Cloud on AWS
    • VMware Cloud on Dell / Dell SDDC
      • VMware Cloud on Dell
    • VMware Aria
      • VMware Aria Automation
        • Asia Pacific (Japan)
        • Asia Pacific (Mumbai)
        • Asia Pacific (Singapore)
        • Asia Pacific (Sydney)
        • Asia Pacific (Tokyo)
        • Canada (Central)
        • Europe (Frankfurt)
        • Europe (London)
        • South America (São Paulo)
        • US West (Oregon)
      • VMware Aria Operations for Logs
        • Asia Pacific (Japan)
        • Asia Pacific (Mumbai)
        • Asia Pacific (Singapore)
        • Asia Pacific (Sydney)
        • Canada (Central)
        • Europe (Frankfurt)
        • Europe (London)
        • South America (São Paulo)
        • US West (Oregon)
    • VMware Marketplace
    • VMware Avi Load Balancer
    • VMware Tanzu
      • VMware Tanzu CloudHealth
        • AWS Data
        • Azure Data
        • Google Cloud Data
        • Oracle Cloud Data
        • VMware Cloud Data
        • Data Center
        • Partner Platform
      • VMware Tanzu Application Catalog
      • VMware Tanzu Mission Control
      • VMware Tanzu Network
      • VMware Tanzu Service Mesh
      • Tanzu Platform
        • VMware Tanzu Platform Console
  • Web Isolation
    • Data Centers - Americas
      • Montréal, Québec, Canada (northamerica-northeast1)
      • São Paulo, Brazil (southamerica-east1)
      • Ashburn, Northern Virginia, USA (us-east4)
      • The Dalles, Oregon, USA (us-west1)
    • Data Centers - Asia Pacific
      • Hong Kong (asia-east2)
      • Tokyo, Japan (asia-northeast1)
      • Seoul, South Korea (asia-northeast3)
      • Mumbai, India (asia-south1)
      • Jurong West, Singapore (asia-southeast1)
      • Sydney, Australia (australia-southeast1)
    • Data Centers - Europe, Middle East & Africa
      • St. Ghislain, Belgium (europe-west1)
      • London, England, UK (europe-west2)
      • Frankfurt, Germany (europe-west3)
      • Tel-Aviv, Israel (me-west1)
    • Cloud Management Portal