Symantec Email Quarantine Notifications and Release Issue


As of 17:11 UTC, all remaining changes have been deployed and Quarantine notifications along with emails released from Symantec Email Quarantine are being delivered without any issue.

This will be the final update for this incident.

Please accept our apologies for any inconvenience this may have caused.


At 15:15 UTC, our engineers have applied the fix in production and it is in the process of being propagated across our NAM infrastructure.

Next update will be posted once changes have been completely propagated.


Our engineering team is currently investigating an issue with NAM instance of Symantec Email Quarantine service. Quarantine notifications and emails being released from Symantec Email Quarantine are being incorrectly getting blocked.

We are handling this issue as top priority and we will provide next update at 16:30 UTC or as soon as new information becomes available.

Began at:

Affected components