June 2017

29 June 2017

Resolved Ended:

Petya Ransomware Outbreak Information

A new variant of the Petya ransomware campaign has been reportedly making its way around Europe. Symantec is aware of this ransomware campaign. There has bee...

Americas Japan Europe, Middle East & Africa Asia Pacific
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3 Days without incident

25 June 2017

Complete Ended:

Email Quarantine Service Maintenance in US

Please be advised that as part of our roll out of Next Generation Quarantine our US spam quarantine website us.quarantine.symantec.com will be unavailable be...

Americas Japan Asia Pacific
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Complete Ended:

Emergency Maintenance on Spam Manager 7 and Message Managers 8/10

Please be advised that we will be performing an emergency maintenance on our Spam Manager and Message Manager instances as per following schedule: Spam Mana...

Americas Japan Europe, Middle East & Africa Asia Pacific
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1 Days without incident

23 June 2017

Resolved Ended:

Email delays for Symantec Email Security.cloud customers in NAM region

Between 07:10 UTC and 07:35 UTC customers with MX records pointing to infrastructure in the US will have experienced email delays of up to 10 minutes. Our en...

Americas
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22 June 2017

Resolved Ended:

Symantec Email Quarantine Notifications and Release Issue

Our engineering team is currently investigating an issue with NAM instance of Symantec Email Quarantine service. Quarantine notifications and emails being re...

Americas Japan Asia Pacific
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1 Days without incident

20 June 2017

Resolved Ended:

Latency for Symantec Web Security.cloud and Email Security.Cloud customers in EMEA region.

Between 07:46UTC and 08:05 UTC Customers provisioned on infrastructure in the EMEA region have been experiencing delays whilst accessing web content and whil...

Europe, Middle East & Africa
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19 June 2017

Resolved Ended:

Email delays for Symantec Email Security.cloud customers in NAM region

Resolved - Between 08:10 UTC and 08:32 UTC customers with MX records pointing to US Cluster 10 will have experienced email delays of up to 10 minutes. Our en...

Americas
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3 Days without incident

15 June 2017

Resolved Ended:

Email delays in US region

Between 21:00 UTC 14 June 2017 and 06:15 UTC 15 June 2017 customers in the US region may have experienced intermittent email delays or CDS errors. Our engine...

Americas Japan Europe, Middle East & Africa Asia Pacific
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2 Days without incident

12 June 2017

Resolved Ended:

Messages with a subject "Please review your document Invoice 6178284 for XXXXXXXX"

Symantec has observed a large number of messages coming from william_scott@flexovitportal.com beginning around 12th June at 14:55 UTC. The attack is ongoing ...

Americas Japan Europe, Middle East & Africa Asia Pacific
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Resolved Ended:

Email Quarantine delays for Symantec Email Security.cloud customers using the EMEA based quarantine infrastructure.

Customers logging into EU Email Quarantine Servers were unable to release quarantined emails and could not receive summary notifications, password reset noti...

Americas Japan Europe, Middle East & Africa Asia Pacific
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Resolved Ended:

US ATP Sandboxing issue

Please be advised that due to networking issues emails for customers whose ATP configuration was set to "US scanning only" were not being scanned by the sand...

Americas Japan Asia Pacific
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11 June 2017

Complete Ended:

Message Manager 8 Maintenance

Please be advised that as part of our roll out of Next Generation Quarantine, Message Manager 8 will be unavailable between 12:00 UTC on June 10th and 20:00 ...

Americas Japan Europe, Middle East & Africa Asia Pacific
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8 Days without incident

02 June 2017

Resolved Ended:

Intermittent telephone issues

At approximately 10:45 AM UTC we started experiencing issues which are intermittently affecting our ability to answer your phone calls. IT teams have been al...

Europe, Middle East & Africa
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