We have monitored the service for stability and this incident shall now be closed.
As of 20:20 UTC, the DNS issue impacting the service has been restored. Broadcom.com is accessible and authentication is fully functional. Customers will no longer experience issues accessing or managing their respective products/services. We are continuing to monitor the service to ensure stability, and we will update the status of this incident when further information is available.
We are starting to see improvements and DNS requests propagating and resolving successfully.
We will provide updates as new information becomes available.
We are continuing to investigate this issue as high priority. We have narrowed the root cause to a DNS propagation issue. The DNS records are not successfully replicating across the global DNS servers. Customers may continue to experience issues accessing and/or using various services.
We will provide updates as new information becomes available.
We are continuing to investigate this issue as high priority. As per our preliminary investigation, the DNS service is impacted and resulting in authentication failures. Some customers are experiencing errors accessing portal and other applications while others may experience degraded performance. Please note that there is no impact to protection services.
We will provide updates as new information becomes available.
We are currently aware of customers experiencing issues using multiple products and services. This is related to an ongoing DNS issue. We are currently investigating the cause of this issue and will provide updates as new information becomes available.
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