Network Issues with Platform Provider (Multiple Products)
The issue with Carbon Black Cloud has been resolved and service has been restored. All other services continue to remain operational.
We will now monitor all services for stability and provide updates as more information becomes available.
Our platform provider has implemented a fix. The following products are fully restored as of this communication:
- CloudSOC CASB
- Endpoint Security
- Enterprise Cloud Platform
- Cloud Management Portal (CMP)
- DLP Cloud
- Email Security.cloud
- SEP Mobile
Carbon Black Cloud customers may continue to experience delays with events and alerts. Our engineering teams are engaged and actively working to restore the service for Carbon Black Cloud.
We will provide updates as more information becomes available.
We have identified additional products that are impacted, full list of impacted products at this time is below:
- Carbon Black Cloud
- CloudSOC CASB
- Endpoint Security
- Enterprise Cloud Platform
- Cloud Management Portal (CMP)
- DLP Cloud
- Email Security.cloud
- SEP Mobile
Our platform service provider has identified the issue and is working on a fix. Services are being restored as of this communication however we will provide updates as more information becomes available.
We have identified additional products that are impacted, full list of impacted products at this time is below:
- Carbon Black Cloud
- CloudSOC CASB
- Endpoint Security
- Enterprise Cloud Platform
- Cloud Management Portal (CMP)
- DLP Cloud
Customers may continue to experience login issues and/or degraded performance with the services.
Our engineering teams are engaged and actively investigating the issue with our platform service provider. We will provide updates as more information becomes available.
We are aware of customers using multiple products experiencing login issues.
This is occurring as a result of an ongoing incident with our platform provider. Our platform provider is working on restoring connectivity. Note that there is no impact to protection services. Products impacted are as follows:
- Carbon Black Cloud
- CloudSOC CASB
- Endpoint Security
- Enterprise Cloud Platform
- Cloud Management Portal (CMP)
We will continue to provide updates as more information becomes available.
We are currently investigating an issue with Carbon Black Cloud customers in the US region unable to login to the console.
Our external service provider has been engaged and our engineering teams are actively investigating the issue. We will provide updates as more information becomes available.
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Carbon Black
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AUDIT & REMEDIATION
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US 1
- Audit & Remediation Live Response
- Audit & Remediation Public API
- Audit & Remediation Result Processing
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US 2
- Audit & Remediation Live Response
- Audit & Remediation Public API
- Audit & Remediation Result Processing
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US 5
- Audit & Remediation Live Response
- Audit & Remediation Public API
- Audit & Remediation Result Processing
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US 1
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DATA FORWARDER
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US
- Alert Forwarder
- Data Forwarder Configuration API
- Event Forwarder
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US
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ENDPOINT STANDARD / PREVENTION
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US 1
- API Services
- CDC Reputation - Services
- Cloud Analysis Service
- Content Delivery Services
- Dashboard
- Device Control
- Device Services
- Event Processing
- Managed Detection - Endpoint Standard Only
- Notification Services
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US 2
- API Services
- CDC Reputation - Services
- Cloud Analysis Service
- Content Delivery Services
- Dashboard
- Device Control
- Device Services
- Event Processing
- Managed Detection - Endpoint Standard Only
- Notification Services
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US 5
- API Services
- CDC Reputation - Services
- Cloud Analysis Service
- Content Delivery Services
- Dashboard
- Device Control
- Device Services
- Event Processing
- Managed Detection - Endpoint Standard Only
- Notification Services
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US 1
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ENTERPRISE EDR
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US
- Enterprise EDR Event Ingestion
- Enterprise EDR Event Processing
- Enterprise EDR Search
- Enterprise EDR UBS
- Enterprise EDR Watchlist and Reporting
- Enterprise EDR Watchlist Processing
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US
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WORKLOAD PROTECTION
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US 1
- API Services
- Appliance Service
- CIS Benchmarks
- Device Services
- Event Processing
- Inventory Service
- Life Cycle Management Service
- Public Cloud Account Management
- Public Cloud AWS Collector Service
- Public Cloud Ingestion Service
- Public Cloud Inventory Service
- Vulnerability Assessment Service
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US 2
- API Services
- Appliance Service
- CIS Benchmarks
- Device Services
- Event Processing
- Inventory Service
- Life Cycle Management Service
- Public Cloud Account Management
- Public Cloud AWS Collector Service
- Public Cloud Ingestion Service
- Public Cloud Inventory Service
- Vulnerability Assessment Service
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US 5
- API Services
- Appliance Service
- CIS Benchmarks
- Device Services
- Event Processing
- Inventory Service
- Life Cycle Management Service
- Public Cloud Account Management
- Public Cloud AWS Collector Service
- Public Cloud Ingestion Service
- Public Cloud Inventory Service
- Vulnerability Assessment Service
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US 1
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Identity and Audit Logs Services
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US
- Identity and Access Management (IAM)
- Audit Logs
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US
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AUDIT & REMEDIATION
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Cloud Secure Web Gateway
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Global Services
- Entitlement Management
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Global Services
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CloudSOC CASB
- Global Securlets
- Global Audit
- Global Portal
- Global Gateway
- Cloud Management Portal
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DLP Cloud
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United States
- CASB Service integration
- CloudSWG Service integration
- Email Service integration
- ZTNA Service integration
- Web Isolation integration
- Portal (Cloud Managed)
- Entitlement management
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United States
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Email Security.cloud
- Americas
- Japan
- Asia Pacific
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Symantec Endpoint Protection Mobile
- Management Console - Americas (mc)
- Management Console - Americas (us-mc1)
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Symantec Endpoint Security Complete
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North America
- Cloud Portal
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North America
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Symantec Endpoint Security Enterprise
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North America
- Cloud Portal
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North America
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Symantec Enterprise Cloud Platform
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Enterprise Cloud Console
- Console (in preview)
- Environment management (formerly 'Cloud Management Portal')
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Enterprise Cloud Console
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Web Isolation
- Cloud Management Portal
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